Privacy policy
In brief
This site collects very little. If you write to us, we receive what your email contains: your name, a way to reach you (email or phone), the file you describe and, if you provide them, the name of your company, its size and its industry.
We use it to reply to you and to prepare your diagnostic. The site sets no cookies. To see, correct or have your information removed, write to support@hubaifactory.com.
Who is responsible
The privacy officer of Hub AI Inc. To reach them: support@hubaifactory.com, 514 556-8916, or by mail at 17390 Rue Victor, Suite 209, Mirabel, Quebec J7J 1A7.
The privacy officer may call on members of the Hub AI Inc. team to handle a request.
How we collect your information
- Through the letter on the “Diagnostic” page. It does not go through the site: the button opens your own email software, and you send the message yourself. We receive it at support@hubaifactory.com.
- Through an email you write to us directly.
The calculation on the home page is done in your browser. The numbers you enter there do not reach us.
No form-sending service is connected to the site: the message leaves from your own mailbox, straight to support@hubaifactory.com.
What we collect, and why
| Information | Why we ask for it |
|---|---|
| Your name | To know who to reply to. |
| The name of your company, its size, its industry, if you provide them | To prepare the Diagnostic. |
| The file you describe | To understand where to start. |
| Your email or your phone number | To reply to you, or to call you if you prefer. |
We use it for one thing only: to answer your request and prepare your Diagnostic. If you continue the conversation, we also use it for that follow-up. Sending a request does not sign you up for any mailing list.
Who has access to it
Only the people at Hub AI Inc. responsible for answering requests read the mailbox.
An email you send us passes through our business email provider. The site itself is served by a web host.
The data of HUB AI services is hosted at Hub AI, in Quebec and in Canada. An email, however, may pass through the servers of our email provider, which may be located outside Quebec. To find out where your information is, write to the privacy officer.
Cookies and measurement tools
The site sets no cookies. It contains no traffic measurement tool, no advertising pixel, no video and no third-party map. The fonts are hosted with the site: your browser does not contact any other server to display the pages.
The site adds no measurement tool. Like any host, the site’s host may keep a technical operating log; we do not use it to build a profile of you.
Your choices
You can read the whole site without giving us anything. If you write to us, three pieces of information are required: your name, a way to reach you and the file. The name of your company, its size and its industry are optional.
You can withdraw your consent at any time by writing to support@hubaifactory.com.
How long we keep it
We keep your information for the time needed to handle your request and reply to you, then we destroy it. If a business relationship follows, we keep it for the duration of that relationship, then for the time required by our legal obligations.
How we protect it
Access to your information is limited to the people at Hub AI Inc. responsible for answering requests. The data of HUB AI services is hosted at Hub AI, in Quebec and in Canada.
Your rights
You can ask to see the information we hold about you, to have it corrected, to receive a copy in a commonly used format, or ask us to stop disclosing it. Write to the privacy officer at support@hubaifactory.com. We reply in writing within 30 days.
To file a complaint about the way we handle your information: write to the privacy officer at support@hubaifactory.com, call 514 556-8916 or send mail to 17390 Rue Victor, Suite 209, Mirabel, Quebec J7J 1A7. We reply to you in writing. You can also contact the Commission d’accès à l’information du Québec.
Changes to this policy
When we change this policy, we publish the changes on this page and we change the update date at the top of the page.
Contact us
The privacy officer of Hub AI Inc.
17390 Rue Victor, Suite 209, Mirabel, Quebec J7J 1A7
support@hubaifactory.com
514 556-8916