Question 01
Which files still have missing information?
AnswerMissing fields and documents surface; the front desk validates the reminder.
Find it in the scene: Front desk, appointments and administrative access
Industry: Medical
Your team provides care. HUB AI finds, tracks and prepares.
For companies of 15 to 500 employees.
Calls, appointments, forms and administrative follow-ups: linked to the right place, according to each person’s rights.
The health professional and the clinic’s management decide. HUB AI prepares.
Three questions · Medical
Lighten the administrative load, without encroaching on care.
-
-
Question 02
Is a received result properly linked to the right file and the right professional?
AnswerDocument follow-up is prepared according to the pathway defined by your clinic.
Find it in the scene: Sample collection, logistics and results follow-up
-
Question 03
Why are these invoices being rejected?
AnswerServices, invoices, statements of account and rejections are reconciled for administration.
LimitNo diagnosis, no triage, no interpretation: administrative work only.
Let’s choose a first administrative follow-up to examine.
Book my DiagnosticYour private foundation
Dedicated capacity for your patients’ files, and a model trained on your clinic’s practices.
Health information stays in an environment that serves only you, in Quebec. A model can be trained on your practices, from validated examples, then tested before it goes into service.
-
Private infrastructure
An environment dedicated to your company, hosted at Hub AI, in Quebec. It is not shared with other clients; your teams access it over the web.
Patient files, clinical notes and health information stay in this environment.
-
Computing power
Your processing runs on supercomputers reserved for your company. That same power is also used to train your model. HUB AI and its agents are available 24 hours a day, 365 days a year. This power is yours: you use it as you need it, with no bill for each job.
The clinic’s files and documents are processed on capacity reserved for your organization.
-
Model training
HUB AI can train a model on your ways of working, from examples validated by your teams. It is trained and hosted on these same machines, in Quebec, then tested before it goes into service. Your examples train only your model, and stay walled off, in Canada.
The model can learn your clinic’s vocabulary and practices, from examples validated by your teams. It goes into service only after it has been tested.
The Diagnostic will tell whether a tailored model is the right lever, or whether memory and agents are enough.
HUB AI at work in your clinic
Department shown: Front desk, appointments and administrative access
Missing fields and documents surface according to your checklist; the front desk validates the reminder before sending it.
Front desk, consultation, sample collection, inventory, billing: one agent for the administrative work. It prepares, a person approves. No clinical decisions.
Front desk, appointments and administrative access
“Which files still have missing information?”
Missing information, spotted. Missing fields and documents surface according to your checklist; the front desk validates the reminder before sending it.
Consultation preparation and support
“Is the summary ready for the professional?”
A sourced summary, to be verified. Prepare a sourced document summary or a draft note for the professional, who verifies it before it is used in the file. No clinical decisions.
Sample collection, logistics and results follow-up
“Is a received result properly linked to the right file and the right professional?”
The result, linked to the right file. Document follow-up is prepared according to the pathway defined by your clinic: receipt, linking to the file and to the designated professional, acknowledgment of taking charge. The professional interprets and decides on next steps.
Inventory, supplies and procurement
“Which supplies are about to expire?”
Restocking and expiry dates, tracked. Prepare restocking from confirmed stock levels and flag documented expiry dates.
Billing and administration
“Why are these invoices being rejected?”
Services, invoices and rejections reconciled. Documented services, invoices, statements of account and rejections are reconciled for administration. No automatic coding of procedures, no autonomous submission to public plans.
What HUB AI can prepare for the medical industry
The industry’s other functions, in addition to those shown in the scene. Each example is a proposed path: it depends on the connected sources, the access rights and the appropriate tools, and the person responsible reviews or decides.
Organization represented: Outpatient clinic. Variants to document: A hospital requires its own map: emergency, inpatient care, nursing, pharmacy, laboratory, imaging, operating room, sterilization, admissions and beds, technical and logistics services.
Medical consultations and follow-up
Gather the documented context and prepare the administrative tasks arising from decisions confirmed by the physician.
Nursing care and clinical coordination
Gather the approved instructions and the documents needed to coordinate planned interventions.
Coordination of referrals and follow-ups
Track the sending, receipt and administrative status of a referral.
Files, consents and access requests
Find the communications and authorizations needed for the file under review.
Equipment, maintenance and infection prevention
Gather the applicable maintenance, calibration, disinfection and sterilization logs.
Quality, incidents, complaints and clinic coordination
Group incidents, actions and administrative indicators for the people in charge.
Illustrative example Proposed path across several teams
- Trigger A result is received for a test request.
- Documents gathered HUB AI prepares its linking to the right file and the right professional, according to the pathway defined by your clinic.
- Preparation The acknowledgment of taking charge is tracked according to the escalation rules approved by the clinic.
- Decision The professional interprets the result, determines the urgency and decides on next steps.
- Result Technical receipt remains distinct from taking charge, which is documented in the file.
Indicators to measure: Requests with no response; results with no documented assignment or taking charge; incomplete administrative files. No quantified gain has been established.
Responsibilities: Clinical priorities, professional acts, diagnoses and treatments are still decided by authorized persons. Any recording of a consultation must comply with the applicable framework.
Confidentiality. The deployment provides for private infrastructure hosted in Canada and access based on each person’s rights. The conditions for hosting, access and data use are specified for each deployment; location alone is not enough to establish compliance. The applicable privacy impact assessment and the alignment with your obligations (personal information, professional secrecy, requirements of your professional order or your regulator): to be validated with you during the Diagnostic.
Functions common to all industries (12)
Management and steering
Bring together the blocked files, their owner, the source documents and the decision expected, to prepare the management meeting.
Human resources and recruitment
Prepare the onboarding of a new employee with the tasks, requested access and documents that match their position.
Training and knowledge transfer
Find an approved procedure, its version and the person to consult; prepare a training path by role.
Finance, accounting and payroll
Match order, receipt and invoice; present the discrepancies to the person responsible before payment.
Business development and communications
Prepare a proposal from a request and authorized references; keep the commitments made to the client.
Client relations and handling of dissatisfaction
Group the requests tied to a file and prepare a reply with the real status of the work.
Purchasing and supplier management
Compare offers against defined criteria and track the supplier’s missing documents.
IT, cybersecurity and support
Link an incident to the equipment, the symptoms already observed and an authorized procedure to help the technician.
Document management and protection of information
Find documents by file and by access rights; track access requests and the applicable retention dates.
Legal, contracts and insurance
Flag contract deadlines and gather the documents for renewal or for review by the person responsible.
Quality, risk, health and safety
Link an event to a corrective action, an owner and evidence of completion.
Buildings, equipment and general services
Prepare maintenance work and track service contracts, equipment and scheduled inspections.
Private infrastructure
Your patients’ health information, handled in an infrastructure that serves only you
A clinic holds some of the most sensitive information there is. Here is why the place where it is processed matters, and what HUB AI’s private infrastructure changes.
Which data
- Patient files and clinical notes
- Laboratory and imaging results
- Prescriptions and medication lists
- Health insurance numbers and contact information
- Appointments, reasons for consultation and claims
Why it’s sensitive
- The Act respecting health and social services information and Law 25 (Quebec’s privacy law) govern access to, disclosure of and retention of this information, depending on the type of organization.
- The ethical obligations of the Collège des médecins and the other professional orders require protecting the confidentiality of the file.
- A public cloud AI tool may process data outside the country, reuse it under its own terms or make it accessible to third parties; these risks vary by provider and contract.
How HUB AI keeps them in your hands
- Hosting in QuebecYour processing runs on infrastructure hosted at Hub AI, in Quebec, in Canada.
- Machines that serve only youAn environment dedicated to your company, hosted at Hub AI: it is not shared with other clients.
- Your teams access it over the webNo hardware to install on your premises: your teams work in HUB AI from their browser.
- Controls to define with youAccess rights per person, access logging, encryption and retention periods: capabilities to confirm for your deployment.
These references describe general obligations; they are not legal advice. Private infrastructure does not guarantee compliance on its own: compliance depends on your practices, your contracts and the assessment made for your organization.
Let’s talk about your clinic.
The Diagnostic tells you where HUB AI starts in your company.